Privacy Policy

At Motor Services Sutton Coldfield, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services.

1. Information We Collect

We may collect the following personal information:

• Name and contact details (e.g. email address, phone number)
• Vehicle information and service history
• Payment and billing information
• Technical data such as IP address, browser type, and site usage

2. How We Use Your Information

We use your information to:

• Provide and manage vehicle services
• Communicate with you about your bookings
• Process payments and send invoices
• Improve our services and website experience
• Comply with legal and regulatory obligations

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing. Your information may be shared with trusted partners who assist us in operating our website or servicing your vehicle, provided they also comply with data protection standards.

4. Data Retention

We retain your information for as long as necessary to provide services and meet legal obligations. When no longer needed, data is securely deleted or anonymised.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (in certain cases)
• Withdraw consent for marketing communications at any time

6. Cookies

Our website may use cookies to enhance user experience and gather anonymous usage data. You can control cookie preferences via your browser settings.

7. Security

We take all reasonable precautions to protect your information, using secure systems and restricted access to personal data.

8. Updates to This Policy

We may update this policy occasionally to reflect changes in law or our services. We recommend reviewing this page regularly for the latest information.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us directly.