1. Introduction

At Motor Services Sutton Coldfield, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect data you provide directly, such as name, email, phone number, address, and vehicle details when you book a service or contact us.

2.2 Usage Data

We automatically gather information about your interaction with our site, including IP address, browser type, pages viewed, and referring URLs.

2.3 Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site traffic. You can disable cookies in your browser settings.

3. How We Use Your Information

Your data may be used to:

• Process and confirm your bookings.
• Communicate appointment reminders and service updates.
• Improve our website, products, and customer service.
• Send promotional emails (where you’ve opted in).
• Comply with legal obligations.

4. Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers who perform functions on our behalf (e.g., email, payment processing).
• Regulatory authorities, if required by law.
• Successors in the event of a merger or acquisition (subject to confidentiality obligations).

5. Third-Party Links

Our site may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no method is completely secure.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

8. Your Rights

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of your data where lawful.
• Restriction: Limit processing of your data.
• Objection: Object to processing based on legitimate interests.
• Portability: Obtain your data in a structured format.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors. If we learn of such data, we will delete it promptly.

10. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our services signifies acceptance of any revisions.

11. Contact Us

If you have questions or wish to exercise your rights, please contact us:

• Phone: 07796 873062
• Email: info-mssc@mail.com
• Address: Unit A, 34 Reddicap Trading Estate,
  Sutton Coldfield, B75 7BU